Privacy Policy

1. Information We Collect

When you browse our website, make a reservation, submit an inquiry, or contact our customer support team, we may collect the following categories of personal information:

• Identity & Contact Details: Full name, nationality, email address, telephone/WhatsApp number, and residential/hotel pickup address in Dubai or UAE.
• Booking & Travel Details: Selected tour packages, date of travel, passenger headcount, pickup location preferences, dietary restrictions, and special accessibility requirements.
• Payment Information: Transaction identifiers, payment method details, and billing data processed securely via encrypted, PCI-DSS certified payment gateways. (We do not store complete credit/debit card numbers on our local servers).
• Technical & Browsing Data: IP address, browser type, device information, operating system, referring URL, and browsing interactions captured via standard cookies and analytics tools to optimize website performance and user experience.

2. How We Use Your Information

We process your personal information for legitimate business purposes, including:

• Processing and confirming your tour bookings, attraction tickets, luxury transfers, and private desert safari arrangements.
• Dispatching digital booking vouchers, receipts, pickup notifications, and itinerary updates via email, SMS, or WhatsApp.
• Communicating with you regarding customer support inquiries, rescheduling requests, or emergency operational alerts (e.g. weather advisories).
• Enhancing website performance, fraud prevention, and security monitoring.
• Complying with mandatory legal, regulatory, and licensing requirements enforced by the Department of Economy and Tourism (DET / DTCM) and Roads and Transport Authority (RTA).

3. Data Sharing & Third Parties

Arabian Desert Safari LLC does not sell, rent, or trade your personal data to third parties for marketing purposes. We share personal information strictly on a need-to-know basis with:

• Direct Operations & Safari Marshals: Our certified drivers and camp coordinators to ensure seamless hotel pickups and personalized tour delivery.
• Third-Party Attraction Operators: Authorized venues (such as theme parks, museum ticket desks, dhow cruise vessels, or commercial airlines) strictly when required to issue confirmed guest admission vouchers.
• Payment Processors & Security Providers: Secure acquiring banks and PCI-DSS Level 1 compliant payment gateways.
• Government Authorities: DET, RTA, or law enforcement entities when required by UAE federal law.

4. Data Security & Storage

We implement robust technical and organizational security measures—including 256-bit SSL encryption, restricted administrative access controls, and regular vulnerability assessments—to safeguard your personal data against unauthorized access, alteration, disclosure, or destruction.

5. Cookies and Tracking Technologies

Our website utilizes cookies and similar tracking technologies to analyze site traffic, remember your preferences (such as selected currency), and deliver relevant advertisements. You may adjust your browser settings to decline cookies, although certain website features may be limited as a result.

6. Your Data Rights

Under applicable data protection regulations, you have the right to:

• Request access to the personal data we hold about you.
• Request correction or updating of inaccurate personal data.
• Request deletion of your personal data, subject to statutory retention obligations.
• Opt out of receiving promotional marketing communications at any time.

7. Contact Data Protection Officer